Ressources

189 ressource(s) trouvée(s)

Tous les résultats

eBook
eBook The Future of Customer Experience

Livre numérique : l'avenir de l'expérience client

eBook

Livre numérique : Un nouveau responsable d'entreprise est né, le Directeur de l'Expérience client

Whitepaper
Don’t Waste Your Time With Customer Journey Maps

Ne perdez pas votre temps avec des cartes de parcours client !

Guide
Guide for Print Service Providers

Du support imprimé aux canaux numériques et au-delà : Guide de vente à l'intention des prestataires de services d'impression

eBook
The Authoritative Guide to Achieving Customer Experience (CX) Excellence

Le Guide qui fait autorité en matière d'excellence de l'expérience client (CX)

Whitepaper
The New Role of the CIO and COO

Le nouveau rôle du CIO (Directeur de l'information) et du COO (Directeur des opérations)

Illustration

Banque de Montréal - Infographie : principales réalisations

Whitepaper
The verdict is in. Omni-channel vs. multi-channel vs. cross-channel communications

Le verdict tombe. Communications omnicanales / multicanales ou transcanales ?

Vidéo
Antoine Hemon Laurens

La directive des services de paiement PSD2

Vidéo

Qu’est-ce que la cartographie du parcours client?

Rapport d'analystes

Gartner Predicts 2017: les banques devront se concentrer sur la transformation durable – si elles veulent éviter une catastrophe

Rapport d'analystes

Gartner Research: CX, la prochaine frontière de l’assurance, nécessite un nouveau modèle d’innovation technologique

Vidéo
GMC Inspire: Join the CCM Revolution

GMC Inspire : Rejoignez la révolution

Vidéo
Video: Join the CCM Revolution

Rejoignez la révolution CCM

Vidéo
In Banque

Enjeux de la mobilité pour les banques

Rapport d'analystes

2017 Gartner Magic Quadrant pour le logiciel de gestion des communications clients

Whitepaper
The Convergence of Customer Communications Management

La convergence de la gestion de la communication client (CCM) et de la gestion de l'expérience client (CXM)

Cas client
Témoignage client d’Asterion

Notre client Asterion présente sa nouvelle plate-forme multi-canal de communication IBCDynamix

Cas client
Cas client: Grande enseigne française dans la distribution

Cas client: Grande enseigne française dans la distribution

Cas client
Cas client: grande compagnie d'assurance

Cas client: grande compagnie d'assurance

Cas client
Cas Client: Monceau Assurances

Cas client: Monceau Assurances

Cas client
Cas client: Entreprise française dans les services financiers

Cas client: Entreprise française dans les services financiers

Illustration
GMC Software Customer Survey Feedback

Enquête de Satisfaction Client GMC Software

Whitepaper
Whitepaper Proof is everywhere

Communications client : Multi-canal ou Omni-canal ?

Rapport d'analystes
Magic Quadrant Gartner des Logiciels de Gestion des Communications Client 2015

Magic Quadrant Gartner des Logiciels de Gestion des Communications Clients 2015

Brochure
GMC Inspire brochure

GMC Inspire : Couverture Fonctionnelle

Brochure
GMC Inspire : Informations Générales

GMC Inspire : Informations Générales

Vidéo

Becoming a Communications Service Provider Webinar

Vidéo

P&C Insurance in a Time of Change: The Role of Customer Communications

Vidéo

Using Digital Transformation to Deliver a Better Customer Experience

Cas client

GMC Inspire™ elevates Link DigiCom's digital offering

Vidéo

Digital Disruption in Insurance: Customer Experience is Key

Vidéo
Turning Risk Into Strategic Opportunity CCM

Webinar: Turning Regulation and Compliance management into a Strategic Opportunity

Illustration

The Customer Experience (CX) Revolution

Illustration
The New Rules of Social Media

The New Rules of CX in Asia Pacific: The 12 Commands for 2020

eBook

eBook: Rise of the Customer Experience Executive

Vidéo
Webinar_ Best Practices in Customer Journey Mapping

Webinar: Best Practices in Customer Journey Mapping

eBook
eBook The Future of Customer Experience

eBook: The Future of Customer Experience

Vidéo
Getting in the Omni-Channel Game

Getting in the Omni-Channel Game

eBook
A transformative Guide for Print Service Providers

eBook: A Transformative Guide for Print Service Providers

Vidéo
Emerging Technologies That Will Shape the Future of CCM and CX

Webinar: Emerging Technologies That Will Shape the Future of CCM & CX

Whitepaper

The New Rules of Customer Experience in Asia Pacific

Vidéo

Webinar: Transforming insurance in the age of IoT

Vidéo
Ovum Customer Experience GMC Software webinar

Webinar: How GMC Software helps enterprise shape the customer experience, with research results by Ovum

Cas client

Fubon Bank: Account Statement Transformation with GMC Inspire

Illustration

Bank of Montreal - Key Achievements Infographic

Illustration

The State of Banking in the UK by the Numbers: an Infographic

Vidéo

Webinar Featuring Forrester and Bank of Montreal (BMO): The Customer Experience Ecosystem

Cas client

Celent Case Study - BMO: Digital Transformation in Personal Banking

Vidéo

What is GMC Inspire Customer Journey Mapping?

Rapport d'analystes
CX Market Insights

CX Market Insights with Gartner Research: Vol. 1

Vidéo
cx transformation day

CX Transformation Day Virtual Event (All Sessions - Playlist)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Closing Remarks)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (GMC Inspire Release 11)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (The role of the Chief Customer Experience Officer)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Future of CCM & CX)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (State Of Digital Banking In Asia Pacific)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Digital Disruption in FSI)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Anticipatory Customer Experience)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Keynote: CX Transformation – What Does It All Mean?)

Vidéo
gmc cx transformation day

CX Transformation Day Virtual Event (Welcome Message)

Brochure
GMC Inspire Scaler

GMC Inspire Scaler

Cas client
Color Dynamics

Case Study: ColorDynamics

Cas client
Eversfrank Gruppe

Case Study: Eversfrank

Vidéo
CMO

Why CMOs must deliver on multi-channel communications: Omni-channel, Multi-channel and Cross-channel Defined

Vidéo
Celent

Hitting the Moving Target of Insurance Customer Engagement

Vidéo
CXPA building the voice of customer program

The Customer Experience Journey: Building the Voice of the Customer Programs

Vidéo
The future of the customer

It’s Time to go Omni-Channel

Brochure
Cloud Services Brochure

GMC Inspire Cloud Services Brochure

Brochure
Customer Journey Mapping Brochure

GMC Inspire Customer Journey Mapping Brochure

Brochure
R11 Brochure

GMC Inspire R11 Overview Brochure

Whitepaper
healthcare payers

What a new President Means for Healthcare Payers in the U.S.

Rapport d'analystes
Gartner Magic Quadrant 2016

2017 Gartner Magic Quadrant for Customer Communications Management Software*

Vidéo
The Future of the Customer

Webinar Recording: The Future of the Customer

Whitepaper
The Convergence of Customer Communications Management

The Convergence of Customer Communications Management (CCM) and Customer Experience Management (CXM)

Vidéo

Gartner Video: Understanding the Convergence of CCM & CXM (Pt.2)

Vidéo

Gartner Video: Understanding the Convergence of CCM & CXM (Pt.1)

eBook
The Authoritative Guide to Achieving Customer Experience (CX) Excellence

The Authoritative Guide to Achieving Customer Experience (CX) Excellence

Vidéo
banking is personal

Banking is personal

Whitepaper
The verdict is in. Omni-channel vs. multi-channel vs. cross-channel communications

The verdict is in. Omnichannel vs. multichannel vs. cross-channel communications

Rapport d'analystes
IDC Vendor Profile: GMC Software

IDC Vendor Profile: GMC Software

Illustration
10 Upcoming Communication Trends in Asia

10 Upcoming Communication Trends in APAC 2016-2018

Illustration
The new role the CIO COO

The Evolution of the CIO and COO in the Age of CX-Centricity

Brochure
GMC Inspire for property casualty insurance

GMC Inspire for Property & Casualty Insurance

Guide
Guide for Print Service Providers

From Print to Digital Channels and Beyond: A Sales Guide for Print Service Providers

Cas client
Techvalidate State Local Government

State & Local Government

Cas client
Techvalidate Medium Enterprise Financial Services Company

Medium Enterprise Financial Services Company

Cas client
Techvalidate Medium Enterprise Banking Company

Medium Enterprise Banking Company

Cas client
Techvalidate Silva Form

Silva Form

Whitepaper
The New Role of the CIO and COO

The new role of the CIO and COO

Whitepaper
10 Upcoming Communication Trends in Asia

10 upcoming communication trends in Asia

Whitepaper
5 Ways to Overcome Marketing Silos in Asia

5 ways to overcome marketing silos in Asia

Vidéo
PSP Webinar Why Customer Experience Matters GMC Software

Why Customer Experience Matters

Whitepaper
Digital Customer Communications Management

Digital Customer Communications Management: The Sky’s The Limit for Print Service Providers

Cas client
Customer experience

GMC Inspire enhances customer experience and streamlines internal practices for Dynamic Direct

Cas client
Digital Alchemy Case study

Digital Alchemy drives memorable customer interactions among APAC businesses

Cas client
New Zealand Post Case Study

NZ Post simplifies its customer communication management processes by selecting GMC Software

Rapport d'analystes
fForrester TM Wave Customer Communications Management

Forrester Wave™ : Customer Communications Management, Q2 2016

Vidéo
Post Magazine Recording GMC Software

Digitalising and personalising the insurance customer journey

Whitepaper
Integrating Compliance into Innovation: Taking Control over Customer Communications

Integrating Compliance into Innovation: Taking Control over Customer Communications

Rapport d'analystes
Transforming Customer Engagement for the Digital Era

Transforming Customer Engagement for the Digital Era

Brochure
Complex Document Assembly Brochure

Complex Document Assembly

Brochure
Retail Banking Brochure

Retail Banking

Brochure
Life Insurance and Annuities Brochure

Life Insurance and Annuities

Brochure
Wealth Management Brochure

Wealth Management

Vidéo
GMC Inspire Mobile Advantage Insurance

GMC Inspire Mobile Advantage SDK for Insurance

Vidéo
GMC Inspire Mobile Advantage Banking

GMC Inspire Mobile Advantage SDK for Banking

Whitepaper
Don’t Waste Your Time With Customer Journey Maps

Don’t Waste Your Time With Customer Journey Maps

Whitepaper
 The CCM Maturity Model

The CCM Maturity Model

Cas client
Red Book Solutions

Red Book Solutions

Cas client
Hot Schedules

Hot Schedules

Cas client
Systex

Systex

Cas client
Bluegrass Integrated Communications

Bluegrass Integrated Communications

Cas client
GLS Companies

GLS Companies

Cas client
ImpactConnects

ImpactConnects

Cas client
Salem One

Salem One

Cas client
Epsilon Data Management

Epsilon Data Management

Cas client
Eximia

Eximia

Cas client
Brightsource

Brightsource

Cas client
DTS Communicate

DTS Communicate

Cas client
Melbourne Mail Management

Melbourne Mail Management

Cas client
TenStep - CAPSIS SC

TenStep - CAPSIS SC

Cas client
Allison Payment Systems, LLC

Allison Payment Systems, LLC

Rapport d'analystes
Loyal Insurance Agents Drive Sales : Take Five Actions To Increase Agency Sales

Loyal Insurance Agents Drive Sales : Take Five Actions To Increase Agency Sales

Whitepaper
One Platform to Rule them all: Consolidating Platforms for Managing Customer Communications

One Platform to Rule them all: Consolidating Platforms for Managing Customer Communications

Guide
4 Steps to a Successful Migration

4 Steps to a Successful Migration

Brochure

Mobile Advantage - Insurance

Brochure
Mobile Advantage - Financial Services

Mobile Advantage - Financial Services

Illustration
Mobile Banking by the Numbers

Mobile Banking by the Numbers

Whitepaper
The Future of Mobile Banking

The Future of Mobile Banking

Illustration
Compliance & Financial Services: Uncovering Key Challenges

Compliance & Financial Services: Uncovering Key Challenges

Whitepaper
Selecting the right CCM Platform: A Guide for Enterprises

Selecting the right CCM Platform: A Guide for Enterprises

Illustration
GMC Software Customer Survey Feedback

GMC Software Customer Survey Feedback

Vidéo
GMC Inspire: Join the CCM Revolution

GMC Inspire: Join the CCM Revolution

Vidéo
Video: Join the CCM Revolution

Join the CCM Revolution

Cas client
Case study: Large Enterprise Hospitality Company

Large Enterprise Hospitality Company

Cas client
Case study: Large U.S. Enterprise Insurance Company

Large U.S. Enterprise Insurance Company

Cas client
Case study: Large Enterprise Insurance Company

Large Enterprise Insurance Company

Cas client
Case study: Large Enterprise Financial Services Company

Large Enterprise Financial Services Company

Cas client
Case study: Small Business Computer Services Company

Small Business Computer Services Company

Cas client
Case study: Medium Enterprise Computer Services Company

Medium Enterprise Computer Services Company

Cas client
Case study: Medium Enterprise Insurance Company

Medium Enterprise Insurance Company

Cas client
Case study: Fortune 500 Health Care Company

Fortune 500 Health Care Company

Cas client
Case study: Small Business Insurance Company

Small Business Insurance Company

Cas client
Case study: Medium Enterprise Insurance Company

Medium Enterprise Insurance Company

Cas client
Case study: Non profit

Non profit

Illustration
Today’s Financial Services CX Roadblocks: A Forrester Study

Today’s Financial Services CX Roadblocks: A Forrester Study

Étude de marché
Today's Financial Services CX Roadblocks: A Forrester Study

Today's Financial Services CX Roadblocks: A Forrester Study

Cas client
Orda Print turns challenge into positive ROI

Orda Print turns challenge into positive ROI

Brochure
Guidewire Brochure

GMC Inspire™ and Guidewire InsuranceSuite™

Cas client
Mailstreet Case Study

Mailstreet relies on GMC Software to make the move to digital

Cas client
Pondres Case Study

Pondres successfully transforms its business with GMC Software

Illustration
Migrating from Pitney Bowes to GMC Inspire™

Migrating from Pitney Bowes DOC1® to GMC Inspire™

Cas client
BAG knows data fuels successful relationship marketing

BAG knows data fuels successful relationship marketing

Cas client
Leading Insurance company, La Caja

Leading Insurance company, La Caja, goes omnichannel with GMC Inspire

Cas client
Leading US Bank Streamlines Customer Communications

Leading US Bank Streamlines Customer Communications

Cas client
ProCapital engages customers

ProCapital engages customers, ensures compliance

Whitepaper
CCM for insurance

Insurance and Customer Communications Management: Give Consumers What They Want

Whitepaper
Healthcare payers

Healthcare Payers: engaging members in an evolving and competitive market

Vidéo
Webinar Dynamic Communications

Webinar: How to Get Started with Dynamic Communications

Whitepaper
Whitepaper customer communications 2025

Customer Communications in 2025

Brochure
Delivering a great claims experience

Delivering a Great Claims Experience

Brochure
Professional services brochure

GMC Professional Services Overview

Whitepaper
Whitepaper driving successful ccm in wealth management

Driving Successful CCM in Wealth Management

Whitepaper
Whitepaper end of banking autocracy

End of Banking Autocracy

Whitepaper
Whitepaper coordinating the chaos

Creating an Insurance Customer Communications Portfolio

Cas client
Case study telemail

Telemail adds Value to Statements

Cas client
Case study stralfors

Stralfors Standardizes CCM, cuts Lead Time by 50%

Cas client
Case study ping an bank

New Integrated Billing System for Ping An Bank

Cas client
Case study International financial data services

IFDS Improves Customer Experience

Cas client
Case study heeter

Heeter Improves Efficiency, Delights Customer

Cas client
Case study GFP

GFP adds Value with Personalized Medical and Welfare Benefit Statements

Cas client
Case study Edward Thompson

Gala Bingo Engages Customers with 3rd Generation Bingo Tickets

Cas client
Case study ABnote

ABnote helps Brazilian Bank, Bradesco, Engage Customers

Rapport d'analystes
Forrester wave document

2014 Forrester Wave™ Document for Customer Communications Management

Rapport d'analystes
Whitepaper IDC R10 preview

IDC Inspire R10 Preview

Brochure
GMC Inspire brochure

GMC Inspire Product Overview

Brochure
GMC Inspire Designer

GMC Inspire Designer Product Overview

Brochure
GMC Inspire Messenger brochure

GMC Inspire Messenger Product Overview

Brochure
Insurance brochure

GMC Inspire for Insurance

Brochure
PSP brochure

Service Provider Industry Overview Brochure

Brochure
GMC Inspire Dynamic Communications

GMC Inspire Dynamic Communications Product Overview

Brochure
Financial services brochure

GMC Inspire for Financial Services

Brochure
Health Insurance brochure

GMC Inspire for Health Insurance

Whitepaper
Whitepaper Proof is everywhere

The Proof Is In The...Well It's Everywhere.

Vidéo
Inspiration GMC Software

Future-focused: An introduction to GMC Software

Illustration
Infographic R10

Introducing GMC Inspire R10: An Infographic

Brochure
GMC Inspire Interactive brochure

GMC Inspire Interactive Product Overview

Cas client
Case study US insurer

US Insurer Raises the Bar on Customer Communications